Return policy

If you buy at a distance as a consumer (through the website, by telephone, email or WhatsApp), you have a statutory right of withdrawal: a cooling-off period of 14 days after receiving the bike, within which you may withdraw from the purchase without giving a reason.

If you conclude the purchase on location in Son en Breugel, after you have viewed the bike there, it is not a distance purchase. The right of withdrawal then does not apply.

A consignment bike cannot be returned. A consignment bike is sold on behalf of a private owner; it is stated with the bike that it is a consignment sale.

We expressly invite every customer to come and view the bike in Son en Breugel beforehand; a pre-owned bike can also be test-ridden there. That way you can be sure that the bike meets your expectations and you avoid the costs of a return shipment (see article 4). You make an appointment via WhatsApp on +31 6 59 11 38 40. A bike that has not yet arrived can be viewed as soon as it has arrived.

Notify us of a return within the cooling-off period via WhatsApp (+31 6 59 11 38 40) or by email. You may use the model withdrawal form for this (article 7); this is not obligatory. You then receive instructions. If you have the bike collected, we schedule the collection in consultation with you within 14 days of your notification. If you bring or send the bike yourself, you do so within 14 days of your notification.

Withdraw online: www.bergenbaan.nl/en/herroepen. You receive a confirmation by email straight away, with date and time.

The bike may only be used to assess it as would be allowed in a shop. The bike must be returned in the same condition in which it was delivered, including all accessories, keys, chargers and documentation supplied with it. Loss of value caused by use that goes beyond what is necessary to assess the bike is deducted from the amount to be refunded.

You can return the bike in three ways. Delivery to you is included in the purchase price; we do not deduct it in the event of a return.

• We collect the bike: €250 return costs. We supply a bike box with protective material, collect the bike from your address in the Netherlands or Belgium and transport it, insured, to Son en Breugel. For this return transport we charge a fixed amount of €250, which we set off against the amount to be refunded.
• You bring the bike back yourself: free of charge. By appointment in Son en Breugel; you make an appointment via WhatsApp on +31 6 59 11 38 40.
• You send the bike yourself: at your own expense and risk. Pack the bike well, preferably in a bike box, and send it insured and with tracking to Berg en Baan, Tijmblauwtjelaan 20, 5691 NV Son en Breugel. In that case, the €250 return costs do not apply.

If the bike is defective or has not been delivered in conformity with the contract, we collect it free of charge. Loss of value caused by use is separate from the return costs (article 3).

We refund the purchase amount within 14 days of your notification, using the same payment method with which you paid. If we have collected the bike, we withhold the return costs of €250 (article 4). We deduct any loss of value (article 3).

Questions about a return? Get in touch via WhatsApp on +31 6 59 11 38 40. We are happy to help.

If you wish to withdraw from the purchase, you may use the form below. It is the standard text from the European Consumer Rights Directive. You can copy the text into an email, or print the form and send it by post.